Terms, Privacy &
Compliance
nexusthreatguard — Via Spilinga 6, Villa San Giovanni, Reggio Calabria, Italy
Privacy Policy
nexusthreatguard ("we," "us," or "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our cybersecurity services.
Data We Collect
We may collect information that identifies, relates to, describes, or is reasonably capable of being associated with you ("Personal Information"), including:
- Contact Information: Name, email address, phone number, and company details submitted through our contact forms.
- Technical Data: IP addresses, browser type, operating system, and usage data collected automatically through cookies and similar technologies.
- Service Data: Information related to your security assessments, penetration testing engagements, and incident response activities conducted under contractual agreements.
How We Use Your Data
Personal Information is used to: (a) provide and improve our cybersecurity services; (b) communicate regarding service delivery, security alerts, and incident responses; (c) comply with legal obligations under GDPR and applicable data protection laws; and (d) maintain records of security assessments for compliance purposes.
Data Retention
We retain Personal Information only for as long as necessary to fulfill the purposes for which it was collected, typically for the duration of our service relationship plus five (5) years, unless a longer retention period is required by law or contractual obligation.
Your Rights (GDPR)
Under the General Data Protection Regulation (EU) 2016/679, you have the right to: access your personal data, request rectification, request erasure ("right to be forgotten"), restrict processing, object to processing, and data portability. To exercise these rights, contact us at [email protected].
Data Security
As a cybersecurity firm, we implement industry-leading technical and organizational measures to protect your data, including encryption at rest and in transit, access controls, regular security audits, and employee training on data protection practices.
Terms of Service
These Terms of Service ("Terms") govern your use of cybersecurity services provided by nexusthreatguard, registered at Via Spilinga 6, Villa San Giovanni, Reggio Calabria, Italy. By engaging our services, you agree to be bound by these Terms.
Scope of Services
Our services include but are not limited to: penetration testing, cloud security audits, 24/7 threat monitoring, incident response, vulnerability assessments, security architecture design, compliance advisory, and application security hardening. Specific deliverables and timelines are defined in individual Statement of Work (SOW) documents.
Client Obligations
Clients must: (a) provide accurate and complete information required for service delivery; (b) obtain necessary authorizations for testing activities on third-party systems; (c) implement recommended security remediations within agreed timeframes; and (d) maintain confidentiality of all security findings and reports.
Intellectual Property
All security reports, assessment findings, and remediation recommendations become the exclusive property of the Client upon full payment. nexusthreatguard retains ownership of methodologies, tools, and proprietary processes used in service delivery.
Limitation of Liability
nexusthreatguard shall not be liable for: (a) security breaches occurring after the engagement completion date; (b) damages resulting from Client's failure to implement recommended remediations; (c) indirect, incidental, or consequential damages. Our total liability shall not exceed the fees paid for the specific service giving rise to the claim.
Confidentiality
Both parties agree to maintain strict confidentiality regarding all information disclosed during the engagement. This obligation survives termination of the service relationship for a period of three (3) years.
Refund Policy
At nexusthreatguard, we strive to deliver exceptional cybersecurity services. This Refund Policy outlines the conditions under which refunds may be issued for services provided from our office at Via Spilinga 6, Villa San Giovanni, Reggio Calabria, Italy.
Eligibility for Refund
Refunds may be considered under the following circumstances: (a) cancellation of service engagement prior to commencement of work, subject to a 15% administrative fee; (b) failure to deliver agreed-upon milestones as defined in the Statement of Work; (c) material breach of service level agreements by nexusthreatguard.
Non-Refundable Services
The following services are non-refundable once initiated: (a) incident response engagements where immediate deployment has occurred; (b) penetration testing activities where reconnaissance has commenced; (c) compliance advisory services where documentation has been delivered; (d) retainer-based 24/7 monitoring services for the current billing period.
Refund Process
To request a refund, submit a written request to [email protected] within thirty (30) days of the service delivery date. Refund requests are reviewed within five (5) business days, and approved refunds are processed within fourteen (14) business days to the original payment method.
Partial Refunds
Where services have been partially completed, a proportional refund may be issued based on the percentage of work remaining at the time of cancellation, minus any third-party costs already incurred on behalf of the Client.